FREQUENTLY ASKED QUESTIONS
WHATS YOUR TURN AROUND TIME
Our estimated turnaround time is 3–5 working days. This is the time needed to process, prepare and make your order before dispatch.
Once ready, orders are sent via Royal Mail Tracked 24 or Tracked 48.
Please note, 3–5 working days is an estimate and your order may be ready sooner.
PRE-ORDER ITEMS: Please allow a minimum of 2 weeks before dispatch.
WHAT IS THE PRICE MATCH GUARANTEE YOU OFFER?
Found the same product cheaper on another UK website? We’ll match the price!
Simply send us a screenshot or link before ordering, and once verified, we’ll match it.
TERMS: Product must be identical — same size, scent and formulation. Competitor must be UK-based. Excludes clearance sales, discount codes, bundles and private sales. Price match must be requested before purchase.
DO YOU ACCEPT RETURNS OR REFUNDS ?
Due to the nature of our products, we're unable to accept refunds or returns once an order has been placed.